Return Policy

Return & Refund Policy

Effective date: March 24, 2026

All sales are final

JoeMittens products are perishable food items, roasted to order. For food safety reasons, we do not accept returns under any circumstances. All sales are final.

Damaged or lost shipments

Once an order leaves our roastery, it is in the care of the carrier. Damage or loss in transit is the carrier's responsibility, and JoeMittens does not issue refunds or replacements for carrier-related issues.

If your order arrives damaged or does not arrive at all, we will help you file a claim with the carrier directly. In limited circumstances, we may offer a resolution at our discretion.

To be considered for any accommodation, you must contact us within 3 days of the delivery date shown in your tracking information. Issues reported outside this window cannot be reviewed.

Contact: hmm@joemittens.com

Errors on our part

If we made an error with your order — wrong grind selection, incorrect product, mislabeled bag — we will make it right. Contact us within 3 days of delivery with a photo of the item received and your order number. We will send a replacement or issue a refund at our discretion.

How to contact us

Email: hmm@joemittens.com & Reference your order number in all correspondence.